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SecureData’s extensive solution offering is complemented by both pre- and post- sales services including:

  • Consulting and Implementation Services
  • Education Services
  • Secure Managed Services
  • Technical Support and Help Desk Services

Training and Certification

As a value-added distributor we are uniquely placed to educate and empower our channel partners. Our training centre in the Johannesburg office serves as an education hub. Here we provide certified training on our strategic product sets enabling our partners to fully implement and support the solutions they provide to their customers.

SecureData is the only authorised training partner for these products:

Trend Micro Incorporated is a global leader in network antivirus and Internet content security software and services. Trend Micro was a pioneer in secure content and threat management, leading the migration of early virus protection from the desktop to the network server and the Internet gateway. Today, the company continues to advance its comprehensive approach to management of content security threats into the Internet cloud, encompassing information flow beyond the boundaries of the network.

Websense Inc., a global leader in integrated Web, data and email security solutions, provides Essential Information Protection. Websense software and hosted security solutions help organizations block malicious code, prevent the loss of confidential information and enforce Internet use and security policies.

Check Point Software Technologies Ltd. provides customers with uncompromised protection against all types of threats, reduces security complexity and lowers total cost of ownership. Check Point first pioneered the industry with FireWall-1 and its patented stateful inspection technology. Today, Check Point continues to innovate, providing customers with flexible and simple solutions that can be fully customized to meet the exact security needs of any organization. Check Point is the only vendor to go beyond technology and define security as a business process. Check Point 3D Security uniquely combines policy, people and enforcement for greater protection of information assets and helps organizations implement a blueprint for security that aligns with business needs.

Service Desk

For all your support service requirements, the SecureData Service Desk is available 24 hours, 7 days a week, all year round.

Standard Support period 08h00 – 17h00
Extended Support period 17h00 – 08h00

On-site Support

SecureData has teams available for on-site support for:

  • SLA events which require a hands-on approach
  • Virus outbreaks or with large scale configuration issues
  • Technical callouts

To enquire about on-site support, please contact your reseller directly to make arrangements for a SecureData representative to assist.

Should you not have a reseller and require assistance from SecureData, please call +27 11 790 2500. Email address: service@securedata.co.za

Audits

Product and security audits

SecureData offers an audit service, on request, to assist in the identification of vulnerabilities and shortfalls.

These audit services include, among others:

  • Product / System Health Check
  • Security Compliance Audit
  • Network Security Stress Testing
  • Product Configuration

Email: service@securedata.co.za