Services

Jump the queue telephonic support


The customer will receive an SLA number; this number will be linked to his information on the CRM system. On the telephonic voice routing an option to enter this number will be provided.

On entering the provided number to telephonic system a Query will be launched to the CRM system to:
  1. Verify the status of SLA.
  2. To display the customer's details to the answering Technician.
  3. To route the customer to the technician currently working with the call.
  4. Update the information on the CRM system, the client has phoned.
The call will also be moved to the front of the queue of waiting customers on the telephone system, if a queue exists at the time. 		 

Solutions

Risks & Assumptions
Risks
Assumptions

Executive Report

The Current Status